EHR Frequently Asked Questions

Ellora EHR is built specifically for:

• Solo therapists and counselors
• Group therapy practices
• Behavioral health clinics
• Psychiatrists and psychiatric nurse practitioners
• Psychologists and social workers
• Substance abuse treatment centers

We specialize exclusively in mental and behavioral health practice workflows.

Yes, absolutely.

Ellora EHR is fully HIPAA compliant and includes:

• End-to-end encryption for all data
• Secure cloud storage with regular backups
• Role-based access controls
• Comprehensive audit trails
• Business Associate Agreement (BAA) included
• Regular security audits and updates

Your patients' privacy and data security are our top priority.

Yes! Ellora EHR is cloud-based and accessible from:

• Desktop computers (Windows, Mac, Linux)
• Laptops
• Tablets (iPad, Android tablets)
• Smartphones (iOS and Android)

All you need is an internet connection and a web browser. No software installation required.

Ellora EHR supports all standard mental health documentation:

• Progress notes (SOAP, DAP, BIRP, etc.)
• Initial assessments and intake forms
• Treatment plans and goals
• Discharge summaries
• Psychiatric evaluations
• Risk assessments and safety plans
• Group therapy notes
• Custom templates you can create

All templates are customizable to match your workflow.

Yes! Ellora EHR includes full e-prescribing capabilities:

• EPCS certified for controlled substances
• Real-time pharmacy lookup
• Drug interaction checking
• Insurance formulary checking
• Medication history from pharmacy databases
• Prescription renewal management

Send prescriptions electronically to your patient's pharmacy of choice.

Yes! Patients get secure access to:

• Schedule and manage appointments
• Complete intake forms before sessions
• View appointment history
• Secure messaging with providers
• Access treatment summaries (if shared)
• Make payments online
• Update personal information

The portal is mobile-friendly and easy to use.

Absolutely! Ellora EHR allows you to:

• Create custom note templates
• Design intake and assessment forms
• Add your practice branding
• Build custom questionnaires
• Save templates for reuse
• Share templates across your practice

Make the EHR work the way you work—not the other way around.

Yes! Ellora EHR submits claims electronically to:

• Medicare and Medicaid
• Major commercial insurance companies
• Clearinghouses (for broader coverage)

The system auto-populates claim fields from your clinical notes, reducing manual entry.

For practices wanting full billing support, our RCM team can handle everything.

Yes! You can:

• Generate professional superbills automatically
• Email or print superbills for patients
• Include all required CPT codes and diagnosis codes
• Customize superbill layout with your practice info

Perfect for out-of-network providers who want patients to self-submit for reimbursement.

Yes! All Ellora EHR subscriptions include:

• Live onboarding sessions (group or 1-on-1)
• Video tutorials and documentation
• Ongoing support via email, phone, or chat
• Regular webinars on advanced features
• Dedicated account manager for larger practices

We make sure your team is confident before going live.

Yes! We can migrate:

• Patient demographics and contact information
• Clinical notes and progress documentation
• Treatment plans and assessments
• Medication lists
• Appointment history
• Billing data

Data migration is included for most plans. We work with you to ensure a smooth transition with minimal disruption.

Your historical data stays secure and accessible.

Yes! We offer a 30-day free trial with:

• Full access to all features
• No credit card required to start
• Live onboarding session included
• Support during the trial period

Try Ellora EHR risk-free and see if it's the right fit for your practice.

No setup fees. No long-term contracts required.

• Month-to-month billing available
• Annual plans get a discount (save 2 months)
• Data migration included (no extra charge)
• Cancel anytime with 30-day notice

We earn your business every month—no lock-in required.

Your data is backed up continuously:

• Real-time data replication
• Daily automated backups
• Multiple geographic backup locations
• 99.9% uptime guarantee
• Disaster recovery plan in place

You can also export your data anytime for your own records.

Your data is always yours.

If you cancel:

• You get 60 days to export all your data
• We provide data in standard formats (PDF, CSV, HL7)
• No export fees or data ransom
• We help with transition to another system

No surprises, no games—your data belongs to you.

Yes! Appointments automatically sync to:

• Google Calendar
• Microsoft Outlook/Office 365
• Apple Calendar

Changes sync in real-time, so your personal and practice calendars stay aligned.

Yes! We offer a RESTful API for:

• Custom integrations with your existing systems
• Data exchange with health information exchanges
• Building custom workflows
• Automating administrative tasks

API documentation and support available for enterprise clients.