Everything you need to know about Ellora's billing and revenue cycle management services
Revenue Cycle Management (RCM) refers to the full process of managing insurance claims and payments—from eligibility verification and authorization to claim submission, denial management, payment posting, and reporting.
At Ellora, RCM means we manage your revenue from start to finish—not just claim submission.
Ellora Billing is built specifically for:
We specialize exclusively in mental and behavioral health billing.
Yes.
We focus on behavioral health and therapy practices. Mental health billing has unique requirements—authorizations, modifiers, documentation alignment, telehealth nuances—that general medical billing companies often overlook.
Specialization improves results.
Our pricing starts at: 3.5% of collections
You only pay when you collect revenue.
There are no inflated percentage tiers or hidden processing fees.
Setup requirements vary based on practice size and complexity. During your billing consultation, we will provide full transparency regarding onboarding expectations.
We do not believe in surprise charges.
No.
Our focus is on collections, not just submissions. We actively manage denials and appeals as part of our RCM service.
Our processes are designed to achieve approximately: 99% claim payments when documentation and eligibility are properly aligned.
We emphasize clean claim submission and proactive denial management.
Typical turnaround times:
Actual timelines depend on payer responsiveness, but we actively track and follow up on claims to avoid unnecessary delays.
Yes.
Denial management is a core part of our service. We:
We do not simply submit claims and wait.
Yes.
You will have a dedicated human account manager—not just a ticketing system.
You can speak directly with someone who understands your practice.
We provide transparent reporting and revenue visibility. Reporting cadence depends on your practice needs, but you will always know:
You should never feel in the dark about your revenue.
We prioritize proactive communication. You are not routed through endless automated systems.
Billing is too important to feel impersonal.
In mental health, documentation and billing are directly connected.
Misalignment between:
can lead to denials.
Because Ellora understands clinical documentation deeply, we help reduce billing issues caused by documentation gaps.
Yes.
We operate with HIPAA-aligned workflows and prioritize data security and confidentiality.
Yes.
Eligibility and benefits verification are part of our RCM workflow to reduce claim rejections and unexpected client billing issues.
Yes.
Authorization tracking and management are included when required by payers.
Yes, if needed.
We can support client-facing billing workflows depending on your practice structure.
Yes. We work with all EHRs.
During onboarding, we evaluate integration requirements and workflow alignment and best ways to connect to your EHRs with our platform.
Yes.
Ellora Billing is structured to scale with:
We support structured workflows for group and MSO environments.
Common reasons include:
Practices come to us for stability, clarity, and results.
Our onboarding process includes:
We ensure a smooth transition without revenue disruption.
You can:
We'll evaluate your current billing performance and discuss how Ellora can improve it.
Mental health specialists
Dedicated account manager
Transparent reporting
Fast reimbursements
